Terms & Conditions

Online Payments – Terms & Conditions

This online payment system is provided by UAE Exchange & Financial Services Ltd (Company/ UAE Exchange). Company may update these terms from time to time and any changes will be effective immediately on being set out here. Please ensure you are aware of the current terms. The country of domicile for Company is India.

Before registering with this site, you are required to read and accept the below Terms & Conditions. By continuing, it shall be deemed that, YOU HAVE EXPRESSLY AGREED TO BE BOUND BY THE FOLLOWING TERMS & CONDITIONS. If you do not accept these terms do not use this facility.

These Terms & Conditions form an agreement between you and UAE Exchange, that governs your access to the Company website/ login to facilitate the purchase of goods/services or utility/essential service from UAE Exchange. You are free to call our toll free no. or visit the nearest branch in case of any doubt or for clarification (if any).

The services offered by Company: Loans, Travel & Tours, Inward Remittance, Domestic Money Transfer, Insurance, Share Trading (“Services”)

  Terms

The following defined terms appear in these Terms & Conditions.

a) We/Company

We/Company mentioned hereunder refers to UAE Exchange, a financial supermarket engaged in various financial services as detailed hereinabove, as per the authorization received from the Reserve Bank of India.

b) Customer/ You

Individual/organization who avails the services of the Company/ has registered with the Company for availing its services for purchase of goods & services.

c) Product

Products offered by the Company to customers via Application/Site.

d) Payment Transaction

The processing of a payment Service through mobile/ internet  that result in the debiting or charging of the bank account of the customer and the crediting of Company’s account/beneficiary bank account and/or payments made to the Company for Services availed by the Customer.

e) Login/User ID &OTP

Login/User ID and Registered Mobile Number is used to access the website and OTP is One Time Password generated for validating the customer registered mobile number and for proceeding with the transactions. Both are simultaneously issued to the customer for authenticating transaction at the time of making a payment to the Company. Registered Mobile Number shall form a part of user/Customer identity along with user/Customer name

f) Site

Site refers to any of the below options linked through www.uaeexchandeindia.com.
https://loan.uaeexchangeindia.com/gold-loan/
https://forex.uaeexchangeindia.com/ 
https://forex.uaeexchangeindia.com/send-money-abroad-from-india/
https://www.xpayindia.com/
https://www.uaeexchangetravel.com/

Basic Requirement For Customers

By accepting these terms & conditions or by otherwise using the Services of the Site, you represent that you are at least 18 years of age and have not been previously suspended or removed from the Services. You represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by all the terms & conditions of this Agreement. You shall not impersonate any person, entity or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity.

Payment Terms

All payments are subject to the following conditions:-

The description of services of match making are specific to your need, when you log in with your unique password. Normally payment is required in advance (i.e. before you commence your activity).

All Fees quoted are in Indian Rupees. Company reserves the right to change the fees at any time.

  • Your payment will normally reach the Company account to which you are making a payment within two working days.
  • We cannot accept liability for a payment not reaching the correct destination account due to you quoting an incorrect account number or incorrect personal details. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.
  • If the card supplier declines payment the Company is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.

In no event will the Company be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

Customer Responsibility for Taxes
Payment of any applicable taxes (if any) arising from the use/availing the services is customer’s responsibility. Customer hereby agrees to comply with all the applicable tax laws, including the reporting and payment of any taxes arising in connection with Payment Transactions.

Refund Policy
Refunds, if applicable, at the discretion of the Management, will only be made to the debit/credit card used for the original transaction. For the avoidance of doubt nothing in this Policy shall require the Company to refund the Fees (or part thereof) unless such Fees (or part thereof) have previously been paid.

Limitations on the Use of Service
Company may establish general practices and limits concerning the use of site, including without limiting individual or aggregate transaction limits on the rupee amount or number of Payment Transactions during any specified time period(s), in accordance with the guidelines of the Reserve Bank of India. We do not warrant that the functionality of the Site to be uninterrupted or error free and we shall not be responsible for any service interruptions (including, but not limited to, power outages, system failures, mobile errors or other interruptions that may affect the receipt, processing, acceptance, completion or settlement of Payment Transactions).

Privacy
Customer understands and agrees that personal information provided to the Company via this application is subject to its Privacy Policy*.
*This Privacy Policy applies to all of the products, services and websites offered by the Company. If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at mail.us@uaeexchange.co.in .
Company reserves the entire right to modify/amend/remove this privacy statement anytime and without any reason. Nothing contained herein creates or is intended to create a contract/agreement between Company and any user visiting the Company website or providing identifying information of any kind.

Intellectual Property
This application is the sole and exclusive property of the Company. Company retains all right, title and interest (including all copyright, trademark, patent, trade secrets, and all other intellectual property rights) of this Application/Site. The Site is protected by copyright, trademark, patent, trade secrets, unfair competition, and other laws of worldwide, through the application of local laws or International treaties. Any unauthorized use, reproduction or modification of this Site may violate such laws. Customer shall immediately bring to the notice of the Company, all matters regarding infringement and/or misuse of the same, within their knowledge & information.

Use of Electronic Communications
Company may communicate with customer regarding its Services by means of electronic communications, including (a) sending electronic mail/text message to the email address/Mobile Number provided by customer at the time of registration, or (b) posting notices or communications on its Web Site and such communications will be deemed to be received by the customer. Customer will keep themselves updated with such communications hosted in www.uaeexchangeindia.com site and call toll free no 1800 2002 123 for any clarification/information.

Severability Assignment
The failure of the Company to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of these Terms shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent and the other terms shall remain in full force and effect and remain enforceable between the parties. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

Indemnification
Customer agree to indemnify, defend and hold harmless the Company and its affiliates, and its and their directors, managers, officers, owners, agents (collectively "Indemnified Parties") from and against any and all claims, demands, causes of action, debt or liability, including reasonable attorneys fees, including without limitation attorneys fees and costs incurred by the Indemnified Parties arising out of, related to, or which may arise from: (i) their use of the Services; (ii) any breach or non-compliance by them of any terms or any of Company’s policies; (iii) any dispute or litigation caused by their actions, commission or omissions; or (iv) your negligence/violation of any law or rights of a third party.
It shall be the sole responsibility of the customer to safe keep the security keys (User ID & OTP) provided to them. Customer shall be solely responsible and liable for any loss caused to him due to  theft of mobile/any device (wherein the application is saved and operated) or use of your account by any unauthorised person (on ground of negligence or otherwise) and shall keep the Company indemnified against any claims/proceedings.

Disclaimer of Warranties
ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS, AND INFORMATION MADE AVAILABLE ON, PROVIDED IN CONNECTION WITH OR ACCESSIBLE THROUGH THE WEBSITE, IS PROVIDED "AS IS" BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, COMPANY AND ITS AFFILIATES, MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND WHATSOEVER FOR THE SERVICE OR THE CONTENT, MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE BY THE SOFTWARE USED ON, OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE SITE. EACH PARTY DISCLAIMS WITHOUT LIMITATION, ANY WARRANTY OF ANY KIND WITH RESPECT TO THE SERVICE, NON INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE PARTIES DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE. COMPANY SHALL NOT BE RESPONSIBLE FOR ANY SERVICE INTERRUPTIONS, INCLUDING, BUT NOT LIMITED TO, SYSTEM FAILURES OR OTHER INTERRUPTIONS THAT MAY AFFECT THE RECEIPT, PROCESSING, ACCEPTANCE, COMPLETION OR SETTLEMENT OF PAYMENT TRANSACTIONS OR THE SERVICE.

Limitations of Liability; Force Majeure
TO THE FULLEST EXTENT PERMISSIBLE BY LAW, IN NO EVENT SHALL COMPANY BE RESPONSIBLE OR LIABLE TO CUSTOMER OR ANY THIRD PARTY UNDER ANY CIRCUMSTANCES FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY, DAMAGES OR LOSSES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES WHICH MAY BE INCURRED IN CONNECTION WITH ANY GOODS, SERVICES, OR INFORMATION PURCHASED, RECEIVED, SOLD, OR PAID FOR BY WAY OF THE SERVICE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS. IN NO EVENT SHALL THE COMPANYS TOTAL CUMULATIVE LIABILITY ARISING FROM ANY TRANSACTIONS/SERVICES EXCEED THE AMOUNT ACTUALLY RECEIVED AND RETAINED BY THE COMPANY. Each party acknowledges that the other party has entered into these Terms of Service relying on the limitations of liability stated herein and that those limitations are an essential basis of the bargain between the parties. In addition to and without limiting any of the foregoing, Company shall not have any liability for any failure or delay resulting from any condition beyond the reasonable control of the Company, including but not limited to governmental action or acts of terrorism, earthquake, fire, flood, labor conditions, power failures and Internet disturbances. Company is not liable for the internet access device or password obtaining device used by the Customer (such as Computer or mobile phones, etc.) or proper functioning of its hardware or software before, during or after the use of the site. Company will not take the liability for any virus or unlawful downloads that Customer system may be exposed to while accessing the internet for using the application/site.

Assignment
The Company may assign its rights and obligations herein to its affiliates/third party entity in connection with a merger, takeover or the transfer of all or substantially all of the business and assets. Except as provided above in this clause, the Company may assign its rights and obligations under this Agreement to a third party and an intimation to this effect shall be made to the customers in advance.

Governing Law
This Agreement shall be governed by and construed in accordance with the laws of India.

Disputes
Any dispute/ controversy arising out or in connection with the transaction/services shall be referred to an arbitrator appointed by the Company as per the Arbitration & Conciliation act, 1996 & its amendments (if any) & will be subject to the jurisdiction of courts at Kochi, Kerala, India.

DND Policy

If you wish to stop any further sms/email alerts/contacts from our side, all you need to do is to send an email:- mail.us@uaeexchange.co.in with your mobile numbers and you will be excluded from the alerts list.

Headings to the Clauses of this Agreement are inserted for convenience only and shall not affect the construction or interpretation of this Agreement.